Hygiene Pty Ltd - Returns Policy
Our policy lasts 30 days. If 30 days
have gone by since your purchase, unfortunately we can’t offer you a refund or
To be eligible for a return, your
item must be unused and in the same condition that you received it. It must
also be in the original packaging.
To complete your return, we require a
receipt or proof of purchase.
Please do not send your purchase back
to the manufacturer.
Refunds (if applicable)
Once your return is received and
inspected, we will send you an contact you to notify you that we have received
your returned item. We will also notify you of the approval or rejection of
If you are approved, then your refund
will be processed, and a credit will automatically be applied to your credit
card or original method of payment, within a certain amount of days.
Late or missing refunds (if
If you haven’t received a refund yet,
first check your bank account again.
Then contact your credit card
company, it may take some time before your refund is officially posted.
Next contact your bank. There is
often some processing time before a refund is posted.
If you’ve done all of this and you
still have not received your refund yet, please contact us at
Sale items (if applicable)
Only regular priced items may be
refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are
defective or damaged. If you need to exchange it for the same item, send
us an email at email@example.com and send your item to: Southern Cross
Hygiene, 28 Union Street, South Lismore, NSW 2480, Australia.
To return your product, you should
ship your product to: Southern Cross Hygiene, 28 Union Street, South Lismore,
NSW 2480, Australia.
You will be responsible for paying
for your own shipping costs for returning your item. Shipping costs are
non-refundable. If you receive a refund, the cost of return shipping will be
deducted from your refund.
Depending on where you live, the time
it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75,
you should consider using a trackable shipping service or purchasing shipping
insurance. We don’t guarantee that we will receive your returned item.